MyScholarShop FAQs

• My order was rejected. What does this mean?
• How to view order information
• My order request was denied. What does this mean?
• Who do I contact if there is a problem with my order and I need to return it?
• I cannot find the product I am looking for.
• Can I use MyScholarShop from my tablet or mobile device?
• I see a request saying “composing.” What does this mean?
• I have two students, but when I enter MyScholarShop, only one student’s name shows in the top right.
• How to access MyScholarShop
• How to Search for Items
• How to Review Cart and Check Out
• How are new products placed on MyScholarShop?
• How do I know if I have enough money in my account to make the purchase?
• I can’t find my order.
• Will parents be able to recommend items?
• Will parents still be able to use Amazon Prime?
• How can parents be sure they are getting a fair price while shopping on MyScholarShop?
• Is there a minimum order amount?
• Why Was MyScholarShop Created?
• How will parents know if the limit has been reached for selected items, such as a computer?
• When I log in I see “Ariba Privacy Policy”. What is this and do I have to agree?
• I get an error at the top of MyScholarShop when adding items to my cart or checking out.
• I see the following under history in my purchase: Exported to ERP, reference number, Ariba Network, etc. What does this mean?
• Can I purchase school tuition and services such as tutoring or therapy on MyScholarShop?