---
title: My order request was denied. What does this mean?
description: While all of the items on MyScholarShop have been reviewed for eligibility, we do enforce additional rules (e.g. around frequency of purchase).
---

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# My order request was denied. What does this mean?

## While all of the items on MyScholarShop have been reviewed for eligibility, we do enforce additional rules (e.g. around frequency of purchase).

While all of the items on MyScholarShop have been reviewed for eligibility, we do enforce additional rules (e.g. around frequency of purchase).  If an order does not meet the necessary requirements, it will be denied and a denial reason will be added to the comments on the order:

![order-request-denied](https://go.stepupforstudents.org/hs-fs/hubfs/order-request-denied.png?width=688&height=313&name=order-request-denied.png)

 

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